Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping Rate & Delivery Estimates

Free Shipping on all orders

Shipment Method : USPS Priority Mail
Estimated Delivery Time : 3-5 Business Days
Shipment Cost : Free

  • Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO Address
Simone Tec ships to address within the U.S., U.S. Territories, and APO/FPO/DPO address.
Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

To track your order, please go to www.usps.com with the provided tracking number.
If you are unable to track your order, please contact cs@simonetec.com. We are happy to assist you with this matter.

Customs, Duties and Taxes
Simone Tec is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages

Simone Tec is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We currently do not ship outside the U.S.

Return Policy

We stand by our products with a 100% satisfaction guarantee that covers your order within 30 days of the ship date. If you’re not completely in love with your products, let us know and we’ll be happy to assist you.

To return your order for a full refund, please email cs@simonetec.com with your order number and the reason for your return request. We’ll provide a prepaid return label, and we’ll be back in touch when your refund has been issued.